Privacy Policy
Last updated: April 2026
Lumo Labs Innovation Pvt Ltd ("Proto.supply", "we", "us", or "our") operates the website proto.supply. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
Information We Collect
Information you provide
- Account information: name, email address, phone number
- Shipping address: street address, city, state, PIN code
- Order information: items purchased, order history
- Communication: messages sent through our contact form or support email
- Business information: GSTIN (for B2B customers requesting GST invoices)
Information collected automatically
- Device information: browser type, operating system, screen resolution
- Usage data: pages visited, search queries, time spent on site
- IP address and approximate geographic location
- Cookies and similar tracking technologies
How We Use Your Information
- Processing and fulfilling your orders
- Sending order confirmations, shipping updates, and invoices
- Responding to your inquiries and support requests
- Improving our website, products, and services
- Sending promotional communications (only with your consent; you can unsubscribe at any time)
- Preventing fraud and ensuring security
- Complying with legal obligations (including GST regulations)
Third-Party Services
We use the following third-party services that may process your data:
| Service | Purpose |
|---|---|
| Razorpay | Payment processing |
| AWS | Cloud hosting and data storage |
| Courier Partners | Order delivery and tracking |
We do not sell your personal information to third parties.
Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Essential cookies required for cart functionality and checkout cannot be disabled.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure payment processing through Razorpay (PCI DSS compliant), and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including tax and accounting requirements under Indian law), resolve disputes, and enforce our agreements. Order records are retained for a minimum of 8 years as required by Indian tax regulations.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at support@proto.supply.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us: