Privacy Policy

Lumo Labs Innovation LLP ("Proto.supply", "we", "us", or "our") operates the website proto.supply. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

Information We Collect

How We Use Your Information

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and invoices
• Responding to your inquiries and support requests
• Improving our website, products, and services
• Sending promotional communications (only with your consent; you can unsubscribe at any time)
• Preventing fraud and ensuring security
• Complying with legal obligations (including GST regulations)

Third-Party Services

We use the following third-party services that may process your data:

We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Essential cookies required for cart functionality and checkout cannot be disabled.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure payment processing through Razorpay (PCI DSS compliant), and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including tax and accounting requirements under Indian law), resolve disputes, and enforce our agreements. Order records are retained for a minimum of 8 years as required by Indian tax regulations.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@proto.supply.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us: