Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your use of the Proto.supply website and services operated by Lumo Labs Innovation Pvt Ltd ("Company", "we", "us", or "our"). By accessing or using our website, you agree to be bound by these Terms.

1. Use of Website

You must be at least 18 years old to use our services or make purchases. By using this website, you represent that you are at least 18 years of age.

You agree not to:

  • Use the website for any unlawful purpose or in violation of any applicable laws
  • Interfere with or disrupt the website or its servers
  • Attempt to gain unauthorized access to any part of the website
  • Use automated tools (bots, scrapers) without our written permission
  • Reproduce, duplicate, or resell any part of our website without express permission

2. Products & Pricing

All product descriptions, specifications, and images are provided for informational purposes. While we strive for accuracy, we do not warrant that product descriptions or pricing are error-free, complete, or current.

Prices are listed in Indian Rupees (₹) and are inclusive of applicable GST. We reserve the right to modify prices at any time without prior notice. Price changes do not affect orders already confirmed.

We reserve the right to limit the quantities of products available for purchase and to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers.

3. Orders & Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed only when you receive an order confirmation email from us.

Payment is processed securely through Razorpay. We accept UPI, debit cards, credit cards, net banking, and digital wallets. All transactions are encrypted and PCI DSS compliant.

GST-compliant invoices are generated for all orders. Businesses with a valid GSTIN can avail input tax credit as per applicable regulations.

4. Shipping & Delivery

Shipping terms are governed by our Shipping Policy. Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier partners, natural disasters, or circumstances beyond our control.

5. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy. Please review it carefully before making a purchase.

6. Intellectual Property

All content on this website - including text, graphics, logos, images, product descriptions, and software - is the property of Lumo Labs Innovation Pvt Ltd or its licensors and is protected by Indian and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this website without our written permission.

7. Product Warranties

Electronic components are sold as-is with manufacturer specifications. We verify and document specifications for all products sold; however, we do not provide additional warranties beyond what the manufacturer offers.

We are not responsible for damage resulting from improper use, incorrect wiring, voltage mismatches, or failure to follow manufacturer guidelines. It is your responsibility to verify component specifications for your specific application.

8. Limitation of Liability

To the maximum extent permitted by law, Lumo Labs Innovation Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes acceptance of the revised Terms.

Contact

For questions about these Terms, please contact us at support@proto.supply.

Lumo Labs Innovation Pvt Ltd

Bengaluru, Karnataka, India